Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page that includes conversions between US, UK, and EU sizing, along with measurements in centimeters to ensure a perfect fit.
What is your return policy for footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are clean and the tags are still attached to qualify for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout if you need your shoes sooner.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.
Are your products authentic?
Absolutely. Walking On a Cloud is an authorized retailer for every brand we carry, guaranteeing that all products are 100% authentic and sourced directly from the manufacturers.